Refund policy

Returns & Refunds Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

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Return Eligibility

To be eligible for a return, your item must be in the same condition as received — unused or unworn, with all original tags attached, and in its original packaging.

You will also need a receipt or proof of purchase.

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How to Start a Return

You may initiate a return directly through our website by completing the returns form and providing your order number and reason for return.

Alternatively, you can contact us at:

betweenkauk@gmail.com

Once your return request has been reviewed and approved, we will provide a Royal Mail return label or a QR code, along with clear instructions on how and where to send your parcel.

📦 Items sent back without prior return approval will not be accepted.

Return address:

60F King Street

Peterhead

AB42 1TA

United Kingdom

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Return Shipping Costs

Return shipping costs depend on the customer’s address and delivery location.

In most cases, return postage is the responsibility of the customer.

The exact return cost will be confirmed after the return request has been reviewed.

If an item is faulty, damaged, or sent in error, we may cover the return shipping costs at our discretion.

The store reserves the right to assess each return request individually and make the final decision regarding:

If return shipping is covered by us, a Royal Mail return QR code or label will be provided.

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Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item, so that we can resolve the issue promptly.

Contact email: betweenkauk@gmail.com

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Exceptions / Non-Returnable Items

We sell clothing only.

Returns are not accepted for:

For hygiene reasons, we reserve the right to refuse a return if the item does not meet the required condition.

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Exchanges

The quickest way to receive a replacement item is to return the original item.

Once the return is approved, a new order should be placed separately.

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European Union – 14-Day Cooling-Off Period

If your order is delivered to a European Union country, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must be unused, with tags, in original packaging, and accompanied by proof of purchase.

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Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your return was approved, please contact us at betweenkauk@gmail.com.